shipping & returns
PLEASE DOUBLE CHECK YOUR ADDRESS BEFORE SUBMITTING ORDER! Once your package is in the mail, I am no longer responsible for it. I have no power over the USPS.
Free shipping on US orders $35 and over!
Please be aware that most items are made-to-order. Individual orders will ship within 7 business days after purchase (this does not include the actual shipping time). Items are shipped in a padded envelope and decorative box perfect for gift giving!
**If you need an item shipped quickly, email me and I will do my best to accommodate you**
Wholesale orders will ship within 3 weeks of purchase. Items will be individually packaged in small ziplock bags. Gift boxes can be added at extra cost.
I currently offer shipping in the United States, Canada, Europe & Australia. For more international shipping options, please visit etsy.com/shop/brassandpebble
Exchanges are not accepted. Cancellations are accepted within 24 hours of purchase. For returns: contact me within 7 days of delivery and return item within 14 days for a refund. Buyer is responsible for return shipping costs and item must be returned in it's original, unused state to be eligible for refund. If you have any questions and/or concerns about your order, do contact me! I will work with you to resolve it :)
I do repairs and/or replacements on a case-by-case basis.
Email all inquiries to firstname.lastname@example.org